Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Link Admin on Sep 18, 2020
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Message: Cleanup of unresolvable users was not possible. Found {3} users ; which exceeded the automated cleanup limit of {4} users.

Description: Clean up unresolvable users and groups

Problem: The Cleanup Limit canceled an automated cleanup job because more than the specified number of unresolvable users were found in the database.


Verify if any recent changes have been applied to the identity source, such as using a filter. Such a change may result in a large difference in the number of users located in the identity source. See How a User Becomes Unresolvable for more information on how changes made to user data in an LDAP directory can affect user authentication and administration.






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Table of Contents > Troubleshooting > Common Error Messages > 16262 Batch Cleanup Orphaned Prinicpals Limit Hit