Primary or Replica Instance Network Settings Updates

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Feb 12, 2018
Version 3Show Document
  • View in full screen mode

In the Operations Console, you can update the network settings for an RSA Authentication Manager primary or replica instance. The IPv4 network settings created during Quick Setup are used for most purposes. In a replicated deployment, if you change the IPv4 hostname or IP address on the primary instance, you must use the Operations Console to update the replica instance with the new information. You can create IPv6 network settings to support IPv6-compliant agents.

Authentication Manager supports dual network interface card (NIC) configurations. All Authentication Manager services are available on both NICs. For example, you can use one Authentication Manager deployment to authenticate users from two networks by configuring the agents on each network to send authentication requests to different NICs.

Advanced administrators can log on to an instance and run commands that create IPv4 and IPv6 static routes. Static routes send data through a network on a fixed, predictable path. Both persistent and non-persistent static routes are supported. For instructions, see Static Routes.

If the primary or replica instance IPv4 network settings are incorrect and you cannot access the Operations Console, you can log on to the appliance operating system and change the settings. On a virtual appliance, use the Hyper-V Virtual Machine Manager, the VMware vSphere Client, or Secure Shell (SSH). On a hardware appliance or an Amazon Web Services appliance, use SSH. For instructions, see the Recovery from Incorrect Network Settings.

Note:  Network setting recovery procedures require knowledge of an operating system-level Linux text editor, such as the vi editor.

If you cannot access the hardware appliance operating system to correct the network settings, shut down the appliance and remove the machine from service.

If a malfunctioning hardware appliance cannot be recovered, restore the backup image that you created when you first deployed the appliance. For more information, see “Using PING to Back Up and Restore the RSA Authentication Manager 8.2, 8.2 SP1, or 8.3 Hardware Appliance” on RSA Link:

If a backup image is not available, you can apply the original hardware appliance system image.