Software Token Redistribution

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Link Admin on Sep 18, 2020
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Under certain conditions, you may need to redistribute a software token. When you redistribute a software token, the authentication server generates a new token seed, which ensures that the user will have a different and unique seed for generating one-time passwords. RSA recommends redistributing software tokens if you have reason to believe that your software tokens have been compromised or if you need to change certain token attributes, such as the PIN type, tokencode length, or tokencode duration.

With few exceptions, RSA SecurID software token applications will reject a software token during import if its serial number matches a serial number stored in the token database on the device. If the software token application allows the user to delete tokens, the user must delete the token and then import the replacement token. If the software token application does not provide an option to delete tokens, the user must remove the application in order to delete the token database. The user must then reinstall the application and import the replacement token.






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