You can change how long RSA Authentication Manager waits for a response for the identity routers in a RSA SecurID Access trusted realm. The default timeout setting is 30 seconds.
Before you begin
The following credentials are required:
- The rsaadmin password for the primary instance and each replica instance.
- Operations Console administrator
- RSA Authentication Manager Super Admin
- Log on to the appliance with the User ID rsaadmin and the operating system password that you defined during Quick Setup.
- On a hardware appliance, an Amazon Web Services appliance, or an Azure appliance, log on to the appliance using an SSH client.
- On a virtual appliance, log on to the appliance using an SSH client, the VMware vSphere client, the Hyper-V System Center Virtual Machine Manager Console, or the Hyper-V Manager.
To log on to the appliance operating system using Secure Shell (SSH), you must enable SSH.
For instructions, see Enable Secure Shell on the Appliance.
- Change directories to /opt/rsa/am/utils. Type:
and press ENTER.
./rsautil store -a update_config ims.trust.via.read_timeout number GLOBAL
where number is the new timeout value in milliseconds. For example, type 45000 to change the timeout value to 45 seconds.
Note: Make sure that the authentication agents use a timeout value that is greater than the value configured for RSA Authentication Manager.
- Press ENTER. You are prompted for the required options.
- When prompted, enter your Operations Console administrator User ID, and press ENTER.
- When prompted, enter your Operations Console administrator password, and press ENTER.
The timeout value is updated.
Note: Although it is possible to enter the Operations Console administrator password on the command line, this creates a potential security vulnerability. RSA recommends that you enter passwords only when the utility presents a prompt.
- Close the SSH client. Type exit and press ENTER.
- Flush the cache to remove the previous timeout value from memory:
- In the Operations Console, click Maintenance > Flush Cache.
- If prompted, enter your Super Admin User ID and password, and click OK.
- Under Flush Cache, select Flush specific cache objects.
- Select ConfigCache.
- Click Flush.
- Wait for 30 seconds for the primary instance to load the new timeout value.