Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jun 24, 2019
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Message: Offline authentication data download requested by user “{0}” from agent “{3}” using token “{8}” failed with error message “{9}”

Description: Offline Authentication Data Download Failed

Problem: A user’s attempt to download offline authentication data failed. This message can occur when the offline authentication policy settings for the user do not match the settings for the agent. This can also occur if port 5580/tcp is inaccessible.



  1. Verify if port 5580/tcp is accessible. For instructions, see the Help topic "Verify an IP Address or Hostname."

  2. Identify the security domains to which the user and agent belong.

  3. If the security domains are different, verify that the offline authentication policies applied to each security domain do not conflict.

  4. Modify the offline authentication policies to resolve any conflicts. For more information, see RSA Authentication Manager Policies.