Self-Service Request Management

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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Self-Service automatically sends e-mail to notify you about user requests that you need to review. The types of requests are:

  • Self-Service accounts for new users. A new user is not in a directory server. Users must enter user information for an account.

  • Changes in user group membership

  • New or additional SecurID tokens

  • Replace an expired or about to expire SecurID token

  • Replace a broken or permanently lost SecurID token

  • On-demand authentication

You can perform the following tasks to manage requests:




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