Message: Received a SecurID credential ; which the agent is configured to not accept. Agent “{3}” with IP address “{4}” in security domain “{5}”
Description: SecurID credential type not accepted
Problem: An agent attempted to submit a SecurID passcode. The agent is configured to handle users who are enrolled in risk-based authentication (RBA), but it is not configured to authenticate a SecurID passcode.
Resolve 23080 - AUTH_AGENT_DOESNT_ACCEPT_SECURID
Ensure that the agent is configured correctly.
Procedure
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In the Security Console, click Setup > System Settings.
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Under Authentication Settings, click Agents.
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Verify that the authentication settings are correct.
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If the agent is to be used for SecurID authentications, configure the agent to be used for a normal passcode.
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If the agent is to be used for RBA, configure the agent to redirect to the RBA server.
Related References
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