Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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Message: Received a SecurID credential ; which the agent is configured to not accept. Agent “{3}” with IP address “{4}” in security domain “{5}”

Description: SecurID credential type not accepted

Problem: An agent attempted to submit a SecurID passcode. The agent is configured to handle users who are enrolled in risk-based authentication (RBA), but it is not configured to authenticate a SecurID passcode.


Ensure that the agent is configured correctly.


  1. In the Security Console, click Setup > System Settings.

  2. Under Authentication Settings, click Agents.

  3. Verify that the authentication settings are correct.

  • If the agent is to be used for SecurID authentications, configure the agent to be used for a normal passcode.

  • If the agent is to be used for RBA, configure the agent to redirect to the RBA server.





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