Enable Users to Update Phone Numbers and E-mail Addresses

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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You can configure the Self-Service Console to allow users to update their destination phone numbers and e-mail addresses for on-demand tokencode delivery.

Note the following:

  • Users can update their phone numbers and e-mail addresses only if this information is stored in the internal database.

  • All user attributes that are stored in an external identity source are read-only. Users cannot modify this information through the Self-Service Console.

  • Required fields are editable.

Before you begin 

  • Configure Authentication Manager to display the Change Delivery Option link on the Self-Service Console. The link displays on the My Account page when the user is enabled for on-demand authentication.

  • Verify that at least one attribute (either SMS phone number or e-mail address) is editable and viewable, or that both attributes (SMS phone number and e-mail addresses) are viewable, but not editable.

Procedure 

  1. In the Security Console, click Setup > Self-Service Settings.

  2. Under Customization, click User Profile.

  3. From the Choose an Identity Source drop-down list, select Internal Database.

  4. Click Next.

  5. Do one or both of the following:

    • To enable users to update a phone number:

      1. Under Custom Attributes, select View and manage user profile attribute details for Mobile Number.

      2. From the Make Field(for Update Profile) drop-down list, select Editable.

      3. For Display Label, accept the default label or replace it with one of your own.

    • To enable users to update an e-mail address:

      1. Under Core Attributes, select View and manage user profile attribute details for Email.

      2. From the Make Field (for Update Profile) drop-down list, select Editable.

      3. For Display Label, accept the default label or replace it with one of your own.

  6. Click Save.

 

 

 

 

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