View a Self-Service Troubleshooting Policy

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jul 27, 2020
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The self-service troubleshooting feature allows Self-Service Console users to troubleshoot routine authentication problems when they cannot access protected resources using primary methods, such as passwords or passcodes.

The self-service troubleshooting policy defines an alternative form of authentication, such as security questions, used to access the Troubleshooting feature. The policy also specifies the circumstances that lock a user out of the Troubleshooting feature.

Procedure 

  1. In the Security Console, click Authentication > Policies > Self-Service Troubleshooting Policies > Manage Existing.

  2. Click the policy that you want to view, and select View.

 

 

 

 

 

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