The self-service troubleshooting feature allows Self-Service Console users to troubleshoot routine authentication problems when they cannot access protected resources using primary methods, such as passwords or passcodes.
The self-service troubleshooting policy defines an alternative form of authentication, such as security questions, used to access the Troubleshooting feature. The policy also specifies the circumstances that lock a user out of the Troubleshooting feature.
In the Security Console, click Authentication > Policies > Self-Service Troubleshooting Policies > Manage Existing.
Click the policy that you want to view, and select View.