23008 - AUTH_PRINCIPAL_RESOLUTION

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jun 13, 2017
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Message: Attempting to resolve user by userid or alias “{0}”. Request originated from agent “{3}” with IP address “{4}” in security domain “{5}”

Description: Resolve principal by userid/alias

Problem: Authentication Manager cannot identify the user through the User ID or alias. It is possible that multiple users have the same alias. When an administrator associates an agent and a group, all of the user’s aliases associated with the group are now searched.

This error can occur under the following circumstances:

  • An agent is associated with many groups and two people in different groups have the same alias.

  • An administrator recently associated an agent with a group.

Resolve 23008 - AUTH_PRINCIPAL_RESOLUTION

Procedure 

  1. In the Security Console, go to the Home page.

  2. Use Quick Search to find the user.

  3. Click Authentication Settings and view the user alias.

  4. Change the user’s alias to be unique.

 

 

 

 


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