Troubleshooting Common Error Messages

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jun 13, 2017
Version 2Show Document
  • View in full screen mode

These troubleshooting topics list messages that occur for common problems, along with their possible causes and corresponding resolutions. These messages are for administrative, system, and authentication events. Each error message includes:

Action ID. A unique number

Action Key. A unique title

Message. Text that describes the issue.

Description. Additional information about the message.

Solutions are provided for the following error messages:

13003 - AUTHN_LOCKOUT_EVENT

16044 - ACCESS_DATABASE

16075 - INITIALIZE_PERMISSIONS

16089 - DENIAL_OF_SERVICE

16112 - REMOVE_ORPHANED_PRINCIPALS

16262 - BATCH_CLEANUP_ORPHANED_PRINCIPALS_LIMIT_HIT

16264 - MARK_FIND_PRINCIPAL_ACROSS_IDENTITYSOURCE_FAILURE

16265 - DETERMINE_RELATED_IDENTITY_SOURCE

16294 - IDENTITY_SOURCE_GET_CONNECTION_FAILED

16296 - TRACK_USER_MOVE_IN_REPLICA_FAILED

16297 - BUILD_RELATED_IDENTITY_SOURCE_CACHE_FAILED

16329 - READ_ACTIVE_USERS

20056 - INSUFFICIENT_PRIVILEGE

20063 - AUTHMGR_AGENT_CLEAR_NODESECRET

20214 - AM_CONFIGURATION_UPDATE_FAILED

20239 - EXPORT_DATA_TO_FILE

20240 - GENERATE_EXPORT_SECURITY_PACKAGE

23002 - AUTH_UNSUPPORTED_PROTOCOL

23005 - AUTH_NODE_VERIFICATION

23008 - AUTH_PRINCIPAL_RESOLUTION

23017 - OA_DATA_DOWNLOAD_FAILED

23021 - AUTHMGR_NEXT_TOKENCODE_ACTIVATED

23026 - AUTOREG_VERIFY_NODESECRET

23036 - AUTOREG_VERIFY_NODESECRET

23038 - AUTOREG_DHCP_ERROR

23039 - AUTOREG_CLEAR_NODESECRET

23071 - AUTH_FAILED_BAD_TOKENCODE_GOOD_PIN

23072 - AUTH_FAILED_BAD_PIN_GOOD_TOKENCODE

23073 - AUTH_FAILED_BAD_PIN_PREVIOUS_TOKENCODE

23080 - AUTH_AGENT_DOESNT_ACCEPT_SECURID

23089 - TR_R_VIA_PRINCIPAL_NOT_DISCOVERED

23090 - TR_R_VIA_OTP_VERIFICATION_FAIL

23091 - TR_R_VIA_OTP_NODE_SECRET_UNAVAILABLE

26011 - PROCESS_REFERENTIAL_INTEGRITY_MESSAGES

26041 - ADJUDICATOR_CLOCK_SETBACK

 

 

 

 


Attachments

    Outcomes