Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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Message: The user’s distinguished name has changed. Either the primary could not update the user or the primary cannot be contacted. Authentication requests from “{3}” to this instance will not be successful until primary updates the user.

Description: System cannot process this authentication request

Problem: A connectivity problem exists between the primary and replica instances.



  1. Check the replication status between the primary and replica instance. For information, see Check Replication Status.

  2. Verify if you can reach the primary or replica instance by running network tools and confirming if the replication port 7002/TCP is open. To run network tools, see Verify an IP Address or Hostname.

  3. Determine if disaster recovery procedures are appropriate. For information, see Disaster Recovery Situations.





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