16294 - IDENTITY_SOURCE_GET_CONNECTION_FAILED

Document created by RSA Information Design and Development on Jun 13, 2017Last modified by RSA Information Design and Development on Jan 24, 2020
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Message: Cannot process requests that need access to identity source “{3}”. The identity source is currently unreachable.

Description: Failed to connect to identity source.

Problem: Authentication Manager cannot connect to the identity source. This problem can occur for any of the following reasons:

  • Incorrectly configured firewall

  • Invalid or expired LDAP credentials

  • Certificate expiration

  • Incorrectly configured or altered LDAP filters

  • Network issues

Resolve 16294 - IDENTITY_SOURCE_GET_CONNECTION_FAILED

Verify the LDAP connection. For LDAP-related information, see Add an Identity Source and Identity Source SSL Certificates. To troubleshoot network issues, see Verify an IP Address or Hostname.

 

 

 

 

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