Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Link Admin on Sep 18, 2020
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Message: Cannot process requests that need access to identity source “{3}”. The identity source is currently unreachable.

Description: Failed to connect to identity source.

Problem: Authentication Manager cannot connect to the identity source. This problem can occur for any of the following reasons:

  • Incorrectly configured firewall

  • Invalid or expired LDAP credentials

  • Certificate expiration

  • Incorrectly configured or altered LDAP filters

  • Network issues


Verify the LDAP connection. For LDAP-related information, see Add an Identity Source and Identity Source SSL Certificates. To troubleshoot network issues, see Verify an IP Address or Hostname.






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Table of Contents > Troubleshooting > Common Error Messages > 16294 Identity Source GET Connection Failed