000035271 - Why am I no longer receiving email notifications for product advisories on RSA Link?

Document created by RSA Customer Support Employee on Jun 14, 2017
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Article Number000035271
Applies ToAll RSA Link users
IssueRSA customers, partners, and employees are no longer receiving email notifications from RSA Link when product advisories are published.
CauseThe Jive Software platform on which RSA Link is built has an undocumented limitation in which email notifications are automatically disabled for users who have not logged in within a specific threshold.  This means that RSA Link users that have not logged in to the website within a 6 month period will cease to receive email notifications, including those for product advisories.
ResolutionThe RSA Link team is currently working on a long-term mitigation plan for this issue which will also provide an easier way for users to subscribe to product advisories.
WorkaroundTo ensure that you are receiving email notifications from RSA Link for the content to which you subscribe (i.e. "follow") you will need to log in to RSA Link at least once every 6 months.
If you have additional questions about this information, please contact RSA Customer Support.
NotesClick here to read the technical advisory about this limitation that was published on June 13th, 2017.

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