000035276 - Error Authentication Manager cannot connect to any identity routers.  Authenticate Tokencodes are not available.

Document created by RSA Customer Support Employee on Jun 16, 2017
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Article Number000035276
Applies ToRSA Product Set: SecurID Access
IssueAs an Authentication Manager Operations Console administrator you are configuring the Authentication Manager to accept Authenticate App Tokencodes.
The below error is displayed when clicking the Test Connection button:
 
There was a problem processing your request
Authentication Manager cannot connect to any identity routers.  Authenticate Tokencodes are not available.

The Identity Router's /var/log/symplified/symplified.log contains error:
 
2017-06-15/18:28:46.196/UTC [ajp-apr-8009-exec-9] ERROR com.symplified.application.appliance.api.authorization.IpAddressChecker[33] - unable to create an ip network range from ip address  and netmask
com.symplified.service.shared.utility.IpUtilException: Argument did not split into 4 parts:

 
CauseA value for Allowed Networks has not been entered for the Identity Routers' API Configuration.  This setting must be populated to enable the IDR to accept authentication API messages from the Authentication Manager.
 
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ResolutionDefine the Authentication Manager IP address and netmask as described in Step 4 of the documentation on how to Enable Access to the Identity Router API
 
NotesAll Authentication Manager IPs or a range of IPs that include all Authentication Managers must be defined.

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