000035280 - Puppet returns errors on /usr/lib/collectd/python/cs_logdecoder_remediationstats.py after upgrading the RSA Security Analytics server to version 10.6.3

Document created by RSA Customer Support Employee on Jun 17, 2017
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Article Number000035280
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Server / Head Unit, Core Appliance
RSA Version/Condition: 10.6.3
Platform: CentOS
O/S Version: EL6
IssueAfter upgrading the Security Analytics server to 10.6.3, the following puppet errors are noticed on other hosts:
May 22 20:28:00 SA-Server puppet-agent[34184]: (/Stage[main]/Logdecoder/File[/usr/lib/collectd/python/comp_modules/cs_logdecoder_remediationstats.py]) Could not evaluate: Could not retrieve information from environment production source(s) file:/usr/lib/collectd/python/cs_logdecoder_remediationstats.py
May 22 20:28:00 SA-Server puppet-agent[34184]: (/Stage[main]/Concentrator/File[/usr/lib/collectd/python/comp_modules/cs_concentrator_remediationstats.py]) Could not evaluate: Could not retrieve information from environment production source(s) file:/usr/lib/collectd/python/cs_concentrator_remediationstats.py
May 22 20:28:10 SA-Server puppet-agent[34184]: (/Stage[main]/Yumconfig/Exec[disable-Centos-Repos]/returns) executed successfully
May 22 20:28:14 SA-Server puppet-agent[34184]: (/Stage[main]/Collectd/Service[collectd]) Dependency File[/usr/lib/collectd/python/comp_modules/cs_logdecoder_remediationstats.py] has failures: true
May 22 20:28:14 SA-Server puppet-agent[34184]: (/Stage[main]/Collectd/Service[collectd]) Dependency File[/usr/lib/collectd/python/comp_modules/cs_concentrator_remediationstats.py] has failures: true
May 22 20:28:14 SA-Server puppet-agent[34184]: (/Stage[main]/Collectd/Service[collectd]) Skipping because of failed dependencies

 
CauseThe collected service refers to three files that are newly added in version 10.6.3 under /usr/lib/collectd/python/comp_modules:
  • cs_concentrator_remediationstats.py
  • cs_decoder_remediationstats.py
  • cs_logdecoder_remediationstats.py
Therefore any concentrators and log/packet decoders that have not yet been upgraded to 10.6.3 will show the errors.
ResolutionTo resolve the issue, upgrade the affected hosts to the same version (10.6.3.0 or later) as the RSA Security Analytics server / head unit.

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