000035283 - How to verify if new RSA Adaptive Authentication (On-Premise) servers are up and working correctly

Document created by RSA Customer Support Employee on Jun 19, 2017Last modified by RSA Customer Support Employee on Jun 26, 2017
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Article Number000035283
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
IssueAn RSA Adaptive Authentication (On-Premise) customer wants to know if there is any way or option to check if the new servers that they have installed are up and working correctly.
ResolutionThe section entitled "Verify RSA Adaptive Authentication (On-Premise) is In Operation" in the RSA Adaptive Authentication (On-Premise) Operations Guide provides the following Query SOAP call:
<ws:query xmlns:ws="http://ws.csd.rsa.com">

This request, and the successful response, verify several things:
  • The web server hosting Adaptive Authentication is up and operational
  • The web service credentials are correct
  • The server hosting the database is reachable
  • A piece of a typical workflow is running correctly.
See the RSA Adaptive Authentication (On-Premise) Operations Guide for more details.