This topic provides information about possible issues that Security Analytics users may encounter when setting up licensing in Security Analytics. Look for explanations and solutions in this topic. Security Analytics notifies users of issues using the popup notifications and the system log as described in the Troubleshoot Security Analytics topic in the System Maintenance Guide.
Simple Error Notification about a Problem with a License
If there is a problem with the license you are attempting to install, Security Analytics provides feedback in the form of a simple error notification and a log entry.
Common Log and Configuration Files
When troubleshooting licensing, the following files contain information that may help to diagnose the problem. Specific conditions for searching the files are described in the troubleshooting tables.
On the Security Analytics Server
wgetfor the following flles when ssh’ed onto the Security Analytics Server:
Security Analytics Server Problems
This table lists possible problems with the Security Analytics server errors that can affect entitlements.