Incident Management: View Incident Queue

Document created by RSA Information Design and Development on Jun 26, 2017Last modified by RSA Information Design and Development on Jul 27, 2017
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Administrators and analysts can view incidents in the Incidents Queue. You can see your assigned incidents or all incidents, and view the queue using different filters.

To view the Incident queue:

  1. In the Security Analytics menu, select Incidents > Queue.

    The My Incidents view is displayed by default. This displays a list of incidents assigned to you.

    The right hand panel displays the graphical representation of the incidents assigned to you. The graph displays the incident trend by priority and is one line per priority.

    For details on various parameters displayed and their description, see Incident Queue View.

  2. Select All Incidents.

    The All Incidents view is displayed with a list of all incidents.

    The right hand panel displays the graphical representation of the incident trend by assignee and is one line per assignee.

    For details on various parameters displayed and their description, see Incident Queue View

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Table of Contents > Incident Management Process Flow > View Incident Queue

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