Incident Management: Integration Tab

Document created by RSA Information Design and Development on Jun 26, 2017Last modified by RSA Information Design and Development on Jul 27, 2017
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The Integration tab enables you to configure the System Integration settings, which allow analysts to automatically share data with other systems, such as RSA Archer or 3rd party help desk systems.

To access this tab, select Incidents > Configure in the Security Analytics menu, then select the Integration tab.

The Integration tab consists of the System Integration Settings panel, where you can choose where to manage incident workflow and set integration permissions for analysts. The following figure shows the Integration tab.

system_integration_im.png

The following table describes the configuration parameters.

                                
ParameterDescription
Manage incident workflow in Security AnalyticsEnables incident workflow management in Security Analytics. Selecting this option disables the Manage incident workflow exclusively in RSA Archer Security Operations Management.
Allow analysts to escalate remediation tasks for the Operations target queue as ticketsEnables you to push remediation tasks as help desk tickets and track them to closure.
Allow analysts to escalate remediation tasks for the GRC target queue as FindingsEnables you to escalate and push remediation tasks to the Archer target queue with additional information that helps in tracking it to closure.
Allow analysts to report data breaches and trigger the breach response process in the RSA Archer Security Operations Management solutionEnables you to report a data breach and track it through the breach response process in the RSA Archer Security Operations Management solution.
Manage incident workflow exclusively in RSA Archer Security Operations ManagementDisables incident workflow management outside of RSA Archer Security Operations Management. Incidents and Remediation tasks are no longer visible in RSA Security Analytics, and the Manage incident workflow in Security Analytics options are unavailable.
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