| Issue | Emails are not being sent out for any operation in RSA Identity Governance and Lifecycle.
When the connection to the email server is tested, the following message is returned:
Default email account test: Failed to connect to the outbound email server
Details: Could not connect to SMTP host: <server name>, port: 25, response 421
Approval Email Account Test: Approval email account is not defined
Approval Reply Test: Approval inbound email server is not defined
An examination of the aveksaServer.log shows the following error.
06/18/2017 12:35:58.100 WARN (http-0.0.0.0-8443-1) [com.aveksa.server.email.EmailSenderServiceClient] Messaging Exception connecting to the default mail server with the default account.
javax.mail.MessagingException: Could not connect to SMTP host: 168.192.1.2, port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at com.aveksa.server.email.EmailClient.sendEmail(EmailClient.java:285)
at com.aveksa.server.email.EmailSenderServiceClient.testOutboundMailServer(EmailSenderServiceClient.java:421)
at com.aveksa.gui.pages.admin.system.email.settings.test.TestMailSettingsResultsDialogView.printContent(TestMailSettingsResultsDialogView.java:49)
at com.aveksa.gui.pages.base.view.DialogPageView.makeContent(DialogPageView.java:134)
at com.aveksa.gui.pages.base.view.DialogPageView.handleRequest(DialogPageView.java:34)
at com.aveksa.gui.pages.base.data.PageData.drawView(PageData.java:99)
at com.aveksa.gui.pages.base.data.PageData.handleRequest(PageData.java:91)
at com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData.handleRequest(EditableDialogPageData.java:69)
at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:559)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:323)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:254)
at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:176)
at com.aveksa.gui.core.MainManager.doGet(MainManager.java:125)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:67)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:524)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:701) |
| Cause | The description for response 421 is Service not available, so the email service is not running or a connection can no longer be made.
Examining the Java Call Stack, we see the following significant Java Classes
javax.mail.MessagingException: Could not connect to SMTP host: 168.192.1.2, port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
- com.sun.mail.smtp are the Java Classes for email.
- Java Class SMTPTransport.openServer is making the connection to the email server, but has returned the MessagingException.
So the error is coming from the Simple Mail Transport Protocol (SMTP) software, that is used by RSA Identity Governance and Lifecycle. |
on Jun 26, 2017