000035323 - RSA Archer Navigation Menu items missing and clicking on the Application throws an error: Failed getting application filters

Document created by RSA Customer Support Employee on Jun 30, 2017Last modified by RSA Customer Support on May 1, 2019
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Article Number000035323
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6X
Platform: Windows
 
IssuePackage installation failed to install the navigation menu items. When trying to access the application, the icons for new record, search records, reports and data import were missing and an error is displayed: Failed getting application filters.

User-added image

Exception from the JobFramework log file:

<ApplicationData>
  <TraceData>
    <DataItem>
      <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
        <TraceIdentifier>Archer.Kernel.Packaging</TraceIdentifier>
        <UserId>99999</UserId>
        <LogReferenceId>062417-183057-1431</LogReferenceId>
        <Description>Object reference not set to an instance of an object.</Description>
        <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
        <Exception>
          <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
          <Message>Object reference not set to an instance of an object.</Message>
          <Source>ArcherTech.Kernel</Source>
          <StackTrace>
            at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.AddReportContainer(IReportableMenuItem reportableMenuItem, IDictionary`2 sourceReports)
            at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.PrepareUpdateModuleMenu(ModuleMenu sourceModuleMenu, ModuleMenu existingModuleMenu, InstallMethod installMethod, Module sourceModule, Nullable`1 targetLanguageId)
            at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.<>c__DisplayClass7_0.<InstallModuleMenu>b__0(InstallContext context, ExecuteActions`1 actionExecutor)</StackTrace>
        </Exception>
      </TraceRecord>
    </DataItem>
  </TraceData>
</ApplicationData>
CausePackage installation failed to install the navigation menu items. 
Resolution
  1. Go to Administration, Application Builder, Manage application and select the application.
  2. Go to Navigation Menu, select the items from the list like New Record, Record, Reports, Search Records, Data import and Save.
If you are seeing this issue in 6.5.x and the application id 414, this is a known issue introduced in 6.5 and fixed in 6.5.P4 and higher.
NotesARCHER-63459 - "Failed getting application filters" while accessing an Application from the Applications Navigation Menu. Fixed in 6.5.P4 and higher

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