000035323 - RSA Archer Navigation menu items missing. Clicking on the Application throws an error  "Failed getting application filters"

Document created by RSA Customer Support Employee on Jun 30, 2017
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Article Number000035323
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6X
Platform: Windows
 
IssueClient had installed a out of the box package and package installation failed to install the navigation menu items. When they tried to access the application, the icons for new record, search records, reports and data import  were missing  and pops up with an error "failed getting application filters"
User-added image

 
<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Kernel.Packaging</TraceIdentifier>
                    <UserId>222427</UserId>
                    <LogReferenceId>062417-183057-1431</LogReferenceId>
                    <Description>Object reference not set to an instance of an object.</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Object reference not set to an instance of an object.</Message>
                        <Source>ArcherTech.Kernel</Source>
                        <StackTrace>   at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.AddReportContainer(IReportableMenuItem reportableMenuItem, IDictionary`2 sourceReports)
   at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.PrepareUpdateModuleMenu(ModuleMenu sourceModuleMenu, ModuleMenu existingModuleMenu, InstallMethod installMethod, Module sourceModule, Nullable`1 targetLanguageId)
   at ArcherTech.Kernel.Brokers.Packaging.Install.Actions.NavigationMenuInstallAction.&lt;&gt;c__DisplayClass7_0.&lt;InstallModuleMenu&gt;b__0(InstallContext context, ExecuteActions`1 actionExecutor)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
CausePackage installation failed to install the navigation menu items. 
Resolution
  1. Go to Administration, Application Builder, Manage application and select the application.
  2. Go to Navigation Menu, select the items from the list  like New Record, Record, Reports, Search Records, Data import and  Save.

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