000035322 - RSA Archer URL links no longer work after upgrade from 5.x to 6.x

Document created by RSA Customer Support Employee on Jun 30, 2017
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Article Number000035322
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
IssueAfter upgrade from 5.x to 6.x, users are reporting an unexpected error when clicking on an Archer link.
An unexpected error has occurred in the system. Please try your request again. If problems persist, please contact your system administrator.

Also, in the w3wp log file, you may find the following errors:
The file '/RSAarcher/foundation/Workspace.aspx' does not exist.

Could not load type 'Security2000.Foundation.Workspace'
CauseDue to the UI overhaul in 6.x, the url paths have changed from
http://servername/RSAarcher/foundation/Workspace.aspx?workspaceId=6

to the new format
http://servername/RSAarcher/apps/ArcherApp/Home.aspx#dashboard/24/5

The intent is 6.x is centered more around Dashboards than Workspaces.
ResolutionTo resolve, update all urls to utilize the 6.x format.

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