000035322 - RSA Archer URL links no longer work after upgrade from 5.x to 6.x

Document created by RSA Customer Support Employee on Jun 30, 2017Last modified by RSA Customer Support on Apr 8, 2019
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000035322
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
IssueAfter upgrade from 5.x to 6.x, users are reporting an unexpected error when clicking on an Archer link.

An unexpected error has occurred in the system. Please try your request again. If problems persist, please contact your system administrator.

Also, in the w3wp log file, you may find the following errors:

The file '/RSAarcher/foundation/Workspace.aspx' does not exist.

Could not load type 'Security2000.Foundation.Workspace'
CauseDue to the UI overhaul in 6.x, the URL paths have changed from


to the new format


The intent is 6.x is centered more around Dashboards than Workspaces.
ResolutionTo resolve, update all URLs to utilize the 6.x format. 

Also, check out the RSA Archer 6.4 URL Routing Changes blog post on RSA Link: https://community.rsa.com/community/products/archer-grc/archer-customer-partner-community/blog/2018/04/25/rsa-archer-64-url-routing-changes.