000035321 - Scheduled Report Distribution notifications are missing reports in RSA Archer GRC

Document created by RSA Customer Support Employee on Jul 1, 2017
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Article Number000035321
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueOne or more reports are missing from emails sent by a Scheduled Report Distribution.  The Scheduled Report Distribution may previously have been working as expected, with all reports included.  In some cases, some reports may be sent with the email while others are missing.
CausePermissions for Scheduled Report Distributions are based on the user who originally created the report. If that user account's permissions change so that the user no longer has access to the report, then the Scheduled Report Distribution will not have access to the report. 
Resolution
  1. Check the reports included in the Scheduled Report Distribution to find out what user created them. 
  2. Does that user still have access to run the reports? 
  3. If not, recreate the reports with a different user account, and link the new reports to the Scheduled Report Distribution.

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