000035317 - RSA Identity Governance and Lifecycle menus do not display correctly in Internet Explorer (IE) 11 when using Compatibility View

Document created by RSA Customer Support

on Jul 5, 2017

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Article Number	000035317
Applies To	RSA Product Set: RSA Identity Governance and Lifecycle RSA Version/Condition: 6.9.1, 7.0.0, 7.0.1, 7.0.2
Issue	RSA Identity Governance and Lifecycle Menus do not display correctly in Internet Explorer (IE) 11.
Cause	This is a known issue in the following versions if Microsoft IE 11 is configured to display the content in Compatibility View (sometimes called Compatibility Mode). RSA Identity Governance and Lifecycle 6.9.1 P23 RSA Identity Governance and Lifecycle 7.0.0 P05 RSA Identity Governance and Lifecycle 7.0.1 (all patches) RSA Identity Governance and Lifecycle 7.0.2 (all patches)
Resolution	IE 11 Compatibility View is not supported with RSA Identity Governance and Lifecycle. See the Platform Support Matrix for more information. In Internet Explorer select Compatibility View Settings from the menu. If the site is explicitly selected for Compatibility View, disable it by removing the IP address or hostname from the Websites you've added to the Compatibility View dialog box: If the site is not explicitly added, ensure that the site is not part of the Intranet sites zone, or disable the Display intranet sites in Compatibility View checkbox.