000035317 - RSA Identity Governance and Lifecycle menus do not display correctly in Internet Explorer (IE) 11 when using Compatibility View

Document created by RSA Customer Support Employee on Jul 5, 2017
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Article Number000035317
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1, 7.0.0, 7.0.1, 7.0.2
 
IssueRSA Identity Governance and Lifecycle Menus do not display correctly in Internet Explorer (IE) 11.
 
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CauseThis is a known issue in the following versions if Microsoft IE 11 is configured to display the content in Compatibility View (sometimes called Compatibility Mode).
  • RSA Identity Governance and Lifecycle 6.9.1 P23
  • RSA Identity Governance and Lifecycle 7.0.0 P05
  • RSA Identity Governance and Lifecycle 7.0.1 (all patches)
  • RSA Identity Governance and Lifecycle 7.0.2 (all patches)
ResolutionIE 11 Compatibility View is not supported with RSA Identity Governance and Lifecycle.  See the Platform Support Matrix for more information.
  1. In Internet Explorer select Compatibility View Settings from the menu.
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  1. If the site is explicitly selected for Compatibility View, disable it by removing the IP address or hostname from the Websites you've added to the Compatibility View dialog box:
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  1. If the site is not explicitly added, ensure that the site is not part of the Intranet sites zone, or disable the Display intranet sites in Compatibility View checkbox.
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