000035342 - Error LDAP password authentication failed - LDAP password must be changed using your company's internal procedures when attempting RSA SecurID Access RADIUS authentication

Document created by RSA Customer Support Employee on Jul 7, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035342
Applies ToRSA Product Set:  SecurID Access
IssueRADIUS authentication fails and Administration Console User Event Monitor shows:
 
LDAP password authentication failed - LDAP password must be changed using your company's internal procedures
Cause
  • The user's LDAP password has expired or been reset. 
  • The SecurID Access' RADIUS service does not support a password change required scenario.
WorkaroundAs indicated in the error message, before performing the RADIUS authentication the user's LDAP password must be changed by executing a direct LDAP/Active Directory login ceremony or by other company administrative procedures.

Attachments

    Outcomes