000035337 - RSA Identity Governance and Lifecycle displays error "Failed to save the review components" while signing off reviews

Document created by RSA Customer Support Employee on Jul 13, 2017
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Article Number000035337
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle 
RSA Version/Condition: 6.9.1+
 
IssueReviewers and Admins will not the able to sign off the reviews due to the following error seen when they sign off the review:

Error editing the Review:
Failed to save the review components

 

User-added image


Error editing the REVIEW
Failed to save the review components

 
User-added image

The AveksaServer.log will have the following stack trace:
07/04/2017 14:12:56.040 ERROR (SaveReviewChangesThread3389-1730056) [com.aveksa.gui.pages.review.review.newEdit.SaveReviewChangesThread] Failed to signoff review components
com.aveksa.server.review.ReviewServiceException: Failed to save the review components
at com.aveksa.server.review.Review.signOffrevComponents(Review.java:1677)
at com.aveksa.server.review.Review.signOffInProcessSelectedRevComponents(Review.java:1271)
at com.aveksa.gui.objects.review.GuiReviewBase.signOffSelectedRevComponents(GuiReviewBase.java:336)
at com.aveksa.gui.pages.review.review.newEdit.SaveReviewChangesThread.run(SaveReviewChangesThread.java:273)
Caused by: com.aveksa.server.db.PersistenceException: java.sql.SQLException: ORA-20128: Failed to delete the review reports.
ORA-30926: unable to get a stable set of rows in the source tables
Stored Procedure:Update_Review_Data_On_Signoff execution aborted.
Stack:
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 7927
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8399
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8856
ORA-06512: at "AVUSER.ERROR_HANDLER_PKG", line 903
ORA-06512: at "AVUSER.ERROR_HANDLER_PKG", line 917
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8867
ORA-06512: at line 1
at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1473)
at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1331)
at com.aveksa.server.db.PersistenceManager.runStoredProcedure(PersistenceManager.java:240)
at com.aveksa.server.review.Review.signOffrevComponents(Review.java:1661)
... 3 more
Caused by: java.sql.SQLException: ORA-20128: Failed to delete the review reports.
ORA-30926: unable to get a stable set of rows in the source tables
Stored Procedure:Update_Review_Data_On_Signoff execution aborted.
Stack:
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 7927
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8399
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8856
ORA-06512: at "AVUSER.ERROR_HANDLER_PKG", line 903
ORA-06512: at "AVUSER.ERROR_HANDLER_PKG", line 917
ORA-06512: at "AVUSER.ENTITLEMENT_REVIEW_PKG", line 8867
ORA-06512: at line 1
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:440)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:396)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:837)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:445)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:191)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:523)
at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:204)
at oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:1007)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1315)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3576)
at oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:3677)
at oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:4694)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.execute(OraclePreparedStatementWrapper.java:1086)
at org.jboss.jca.adapters.jdbc.WrappedPreparedStatement.execute(WrappedPreparedStatement.java:404)
at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1436)
... 6 more
CauseThis is a known defect reported in ACM-73900.
 
ResolutionUpgrade to V6.9.2 P24, V7.0.1 P04, or V7.0.2 P02 to fix the issue. 

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