000035307 - How to reset the Licensing Server (LLS / FNE) in RSA Netwitness for Logs & Packets

Document created by RSA Customer Support Employee on Jul 14, 2017
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Article Number000035307
Applies ToRSA Product Set: RSA Netwitness for Logs & Packets
RSA Product/Service Type: SA Server
RSA Version/Condition: 10.5.x,10.6.x
Platform: CentOS
O/S Version: EL6
IssueHow to reset the Licensing Server (LLS / FNE).
ResolutionSSH into the SA Server appliance, then execute these commands: 
1) service fneserver stop 
2) export LD_LIBRARY_PATH=/lib:/lib64:/usr/lib:/usr/lib64:/usr/local/lib:/opt/fneserver/lib:/usr/bin/lic 
3) /opt/fneserver/bin/fneserver reset 
[ Note: This command should execute quickly; if not, or if does not complete, then reboot and run through entire process again. ]
4) service fneserver status 
5) rm -f /var/lib/fneserver/ra* 
6) service fneserver start
This will clear the old license, then upload the response.bin file as per:
https://community.rsa.com/docs/DOC-45428

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