|Applies To||RSA Product Set: RSA Identity Governance and Lifecycle|
RSA Version/Condition: 7.0.2 P01, 7.0.2 P01 HF01
|Issue||RSA Identity Governance and Lifecycle fails to startup after patching to 7.0.1 P01 or 7.0.2 P01 HF01. The /home/oracle/wildfly-8.2.0.Final/standalone/log/aveksaServer.log shows the server startup failing during the CheckDatabase step with the following error:|
07/03/2017 11:37:43.615 ERROR (MSC service thread 1-32) [com.aveksa.migration.jdbctool.CheckDatabase] Closed Connection
The Oracle alert.log file shows that Oracle is deployed in 188.8.131.52.0 compatible mode.
Please note: The file location for the Oracle alert.log varies depending on the location where Oracle is installed, and the type of Oracle instance. The filename is in the format alert<hostname>.log and typical locations are similar to /u01/app/12.1.0/grid/log/host01/alerthost01.log.
System parameters with non-default values:
|Cause||This issue may occur on remote database instances supplied by the customer if Oracle is deployed in compatible mode. During the acm startup sequence, the checkdatabase routine will attempt to determine if the supported version of Oracle is installed. If compatible mode is set to an earlier version, the checkdatabase routine will fail and will incorrectly assume that the patch was not installed correctly.|
|Resolution||Ensure that Oracle compatible mode is not enabled. For more information on configuring Oracle compatible mode, see the following article from the Oracle Help Center entitled What Is Oracle Database Compatibility?|
|Notes||The patch application is actually installed correctly. The error message that Patching has failed is misleading.|