Article Content
Article Number | 000035369 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager |
Issue | On-Demand Authentication (ODA) failing with the following error shown in the authentication activity report: Date & Time: 2017-07-10 11:16:03.89 Log Level: ERROR Activity Key: Principal authentication Description: User <user ID> attempted to authenticate using authenticator “OnDemand”. The user belongs to security domain “<security domain>" Action Result Key: Failure Result Key: SMS_METHOD_FAILED_PIN_STAGE Result: Authentication method failed. User provided incorrect On-Demand Service PIN while requesting tokencode. User ID: <user ID> User First Name: <user first name> User Last Name: <user last name> User Security Domain: <user security domain> User Identity Source Name: <user identity source name> Agent Type: 8 Agent Name: N/A Agent IP: N/A Agent Security Domain: N/A Authentication Method: OnDemand Policy Expression: (RSA_Password/LDAP_Password)+RBA Argument 1: AUTHN_LOGIN_EVENT Argument 2: N/A Argument 3: N/A Argument 4: N/A Argument 5: N/A Argument 6: N/A Argument 7: N/A Argument 8: 80022261191ca8c01c595263cb1d51dd Argument 9: <user mobile number> Argument 10: N/A Instance Name: <instance name> Client IP: <client IP address> Server Node IP: <server node IP address> Additional Information: N/A Actor GUID: <actor GUID> Session ID: <session ID> Agent GUID: N/A |
Cause | An incorrect on-demand PIN was entered. |
Resolution |
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