000035386 - RSA Identity Governance and Lifecycle version 6.9.1 review does not accept the password with hash special character #

Document created by RSA Customer Support Employee on Jul 21, 2017Last modified by RSA Customer Support Employee on Jul 21, 2017
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Article Number000035386
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1
IssueIf reviews are configured to have the reviewer enter his/her password while reviewing the items and if the reviewer's password contains a hash character (i. e., #), then the Review Save option will fail with an Invalid Password error, even though the password works correctly while authenticating into the system.  See screen shots below for context:
User-added image

User-added image
User-added image
CauseThis is a bug in 6.9.1 where  the reviews do not support the use of the # special character in the reviewer's authentication password.
ResolutionThis issue is fixed in 6.9.1 P14 and above. Deploy any of the patches, 6.9.1 P14 and above, to have the issue resolved.
WorkaroundAs a workaround you can ask the user to update his password to anything which does not contain the # character.