on Jul 21, 2017Article Content
| Article Number | 000035386 |
| Applies To | RSA Product Set: RSA Identity Governance and Lifecycle RSA Version/Condition: 6.9.1 |
| Issue | If reviews are configured to have the reviewer enter his/her password while reviewing the items and if the reviewer's password contains a hash character (i. e., #), then the Review Save option will fail with an Invalid Password error, even though the password works correctly while authenticating into the system. See screen shots below for context:   |
| Cause | This is a bug in 6.9.1 where the reviews do not support the use of the # special character in the reviewer's authentication password. |
| Resolution | This issue is fixed in 6.9.1 P14 and above. Deploy any of the patches, 6.9.1 P14 and above, to have the issue resolved. |
| Workaround | As a workaround you can ask the user to update his password to anything which does not contain the # character. |