on Jul 26, 2017Article Content
| Article Number | 000035297 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Software Token for Windows with Automation RSA Version/Condition: 5.x Platform: Microsoft Windows Platform (Other): Cisco AnyConnect Product Name: Cisco AnyConnect for Windows 4.2.04039 |
| Issue | When trying to use/enable automation feature with Cisco AnyConnect, AnyConnect fails to fetch the tokencode automatically from the software token . The following error is seen on Authentication Manager Authentication Activity Monitor: Passcode format error - good PIN but bad tokencode |
| Cause | The Software Token for Windows 5.x 64-bit version is installed which causes the automation feature with Cisco AnyConnect not to work. |
| Resolution | As per Cisco AnyConnect Automation: You must install the 32-bit version of RSA Software Token 5.x in order to enable the software token automation feature. |
| Notes | Normally, it is expected that the Cisco AnyConnect is installed before the RSA software token is installed, but if it is not, the software token software might need to be reinstalled after the AnyConnect has been installed More information can be found in the RSA Ready Cisco Integration Guide. |