000035297 - RSA SecurID Software Token Automation feature does not work with Cisco AnyConnect

Document created by RSA Customer Support Employee on Jul 26, 2017
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Article Number000035297
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Software Token for Windows with Automation
RSA Version/Condition: 5.x
Platform: Microsoft Windows 
Platform (Other): Cisco AnyConnect
Product Name: Cisco AnyConnect for Windows 4.2.04039
 
IssueWhen trying to use/enable automation feature with Cisco AnyConnect, AnyConnect fails to fetch the tokencode automatically from the software token .
The following error is seen on Authentication Manager Authentication Activity Monitor:

Passcode format error - good PIN but bad tokencode 
CauseThe Software Token for Windows 5.x 64-bit version is installed which causes the automation feature with Cisco AnyConnect not to work.
ResolutionAs per Cisco AnyConnect Automation:

You must install the 32-bit version of RSA Software Token 5.x in order to enable the software token automation feature.
NotesNormally, it is expected that the Cisco AnyConnect is installed before the RSA software token is installed, but if it is not, the software token software might need to be reinstalled after the AnyConnect has been installed 
More information can be found in the RSA Ready Cisco Integration Guide.

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