Article Content
Article Number | 000035203 |
Applies To | RSA Product Set : SecurID RSA Product/Service Type : RSA Authentication Manager RSA Version/Condition: 8.1 Service Pack 1 |
Issue | An administrator has configured a Cisco Wireless LAN Controller to send RADIUS authentication to a Microsoft Network Policy Server which forwards the RADIUS request to RSA RADIUS. The opt/rsa/am/radius.log file named in the format of yyyymmdd.log (for example, 20170529.log and called the RADIUS date.log file) reports the following messages for a failed authentication going through the Cisco Wireless LAN Controller: 05/29/2017 15:16:01 Request contained EAP Identity Response, but Identity did not match User-Name |
Cause | Enabling and reviewing RSA RADIUS debug data revealed the User-Name in the authentication does not match the user ID in the Authentication Manager database. |
Resolution | When performing an authentication the end user must ensure they are using the correct user ID as defined in the Authentication Manager database. |