000035391 - Report filter does not take changes in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Jul 28, 2017Last modified by RSA Customer Support on Oct 14, 2017
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Article Number000035391
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1+
 
IssueWhen editing a report and changing the filter criteria, the changes to the report are not saved. In a related issue, switching from the filter criteria tab to the query tab and back again, causes filter criteria to be lost:
Example: 
1. Go to report and click Edit.
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2. Wait for the General tab to fill in and click the Filter Criteria tab.
3. Observe the filter "Email Address is NOT NULL".
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4. Change "NOT NULL" to "IS NULL"
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5. Click ok to save the report.
6. Edit the report again and you can see the filter criteria has not been changed and is still  "Email Address is NOT NULL"
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CauseThe save issue is a known issue which is reported in engineering ticket ACM-72615 and the switching tabs which removes the filter criteria issue was reported in ACM-63502.
ResolutionUpgrade to V7.0.2 P03. Both filter criteria issues are fixed in this version.
Please note it is best practice not to modify OOTB reports. Instead, copy an OOTB report, and modify the copied report.
 
Workaround1. Go to the report and click Edit.
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2. Wait for the General tab to fill in and click the Filter Criteria tab.
3. Observe the filter "Email Address is NOT NULL".
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4. Clear the entire line and redo the filter from scratch ("Email Address IS NULL")
5. Save the report and you can see the filter criteria having "Email Address IS NULL".
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