000035412 - How to download the RSA Archer Platform full installer on RSA Link

Document created by RSA Customer Support Employee on Jul 28, 2017Last modified by RSA Customer Support on May 2, 2019
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Article Number000035412
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer Platform
IssueThe user needs to download the RSA Archer Platform full installer and is unsure of how to locate it on RSA Link.
ResolutionThe instructions below explain how to download the RSA Archer Platform full installer on RSA Link.
  1. Log in to RSA Link and navigate to the page for the RSA Archer Platform version that you wish to download; for example, RSA Archer Platform 6.5.

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  1. Click on the Platform Installer Download link under the Downloads section.

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  1. On the My Products page, click on the Upgrade link on the row with ARCHER PLATFORM as the asset, as shown.

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  1. Read the on-screen instructions and click Continue.
     
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  2. Read the additional on-screen instructions and click Continue.

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This step may take several seconds to load. There is no need to click on the button a second time.



  1. On the myRSA page, hover over the three horizontal bars in the rightmost column and click Product List.

 


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  1. Click on the name of the version that is listed, or click on the Archive tab to find earlier product versions.
     
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  2. Review the license agreement for the download and then click on the I Agree button.
     
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  3. Select the item(s) you wish to download, then click the Download Selected Files button.
     
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If you experience any issues with this process or have any questions, please contact RSA Customer Support for further assistance.
NotesThe Version Upgrades page shown in Step 3 above can also be accessed from the Case Management portal within RSA Link by clicking on the Upgrades tab.

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