000033710 - RSA Authentication Agent 7.x and 8.x for Web for IIS WebID (IISWebAgentIF.dll) displays a blank screen redirect

Document created by RSA Customer Support Employee on Jul 28, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000033710
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web for IIS
RSA Version/Condition: 7.x, 8.x
Platform: Windows
O/S Version: Server 2008, 2008 R2, 2012, 2012 R2
 
IssueWhen clicking Log In on the RSA login page it immediately redirects to a blank page with the path: WebID/IISWebAgentIF.dll.
 

User-added image

 
ResolutionThere are several points to check for fixing this issue:
  1. The WebID component of RSA Web Agent needs to have the SecurID App Pool in use by it from the IIS management interface.
 User-added image

  1. Make sure that Javascript is enabled in the browser from which you are testing.
  2. Make sure the RSA Web Agent install directory has the proper permissions (that is, read/write by the web server named IUSR).
User-added image
Notes
  1. After making these changes make sure to restart the browser and clear browser cookies
  2. And most importantly restart the IIS service by opening PowerShell or a command line window and typing:
iisreset

Attachments

    Outcomes