000033710 - RSA Authentication Agent 7.x and 8.x for Web for IIS WebID (IISWebAgentIF.dll) display a blank screen redirect

Document created by RSA Customer Support Employee on Jul 28, 2017Last modified by RSA Customer Support on May 22, 2019
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Article Number000033710
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web for IIS
RSA Version/Condition: 7.x, 8.x
O/S Version: Microsoft Server 2008, 2008 R2, 2012, 2012 R2
IssueWhen clicking Log In on the RSA login page it immediately redirects to a blank page with the path: WebID/IISWebAgentIF.dll.


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CauseThere are several possible causes:
  • Misconfiguration of the IIS App Pool.
  • Javascript is disabled in user's web browser.
  • The Web Agent install directory has improper permissions.
ResolutionThere are several points to check for fixing this issue:
  1. The WebID component of RSA Web Agent needs to have the SecurID App Pool in use by it from the IIS management interface.

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  1. Make sure that Javascript is enabled in the browser from which you are testing.
  2. Make sure the RSA Web Agent install directory has the proper permissions (that is, read/write by the web server named IUSR).

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  1. After making these changes make sure to restart the browser and clear browser cookies.
  2. And most importantly restart the IIS service by opening PowerShell or a command line window and typing: