Article Content
Article Number | 000035341 |
Applies To | RSA Product Set: RSA Identity Governance and Lifecycle |
Issue | When setting up a Default Email Account (Admin > Email > Settings) and checking Yes to Authentication then entering a valid username and password, the test of the email fails with the following error: Invalid credentials for default email account The Settings configuration looks similar to this: The aveksaServer.log shows the following error: 06/20/2017 09:10:02.654 INFO (default task-2) [com.aveksa.server.email.EmailClient] Connecting to Mail Server/Sending Message took 0 seconds |
Cause | The SMTP email server does not support authentication. |
Resolution | From Admin > Email > Settings set authentication to No in the configuration settings and optionally require SSL: |