000035433 - How do I reset the On-Demand Authentication (ODA) PIN for my RSA Link account?

Document created by RSA Customer Support Employee on Aug 3, 2017Last modified by RSA Customer Support Employee on Aug 3, 2017
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Article Number000035433
Applies ToRSA Product Set: RSA Link (community.rsa.com)
Platform: RSA Self-Service Console (community.rsa.com/selfservice)
IssueAfter logging in to RSA Link I am being asked to verify my credentials by entering a PIN.
User-added image
ResolutionWhen registering for an RSA Link account, users are required to set up risk-based authentication in the form of security questions and/or On-Demand Authentication (ODA).  When selecting the latter, the user must create a PIN and provide their mobile phone number.  When prompted in the future to authenticate using this method, the user will enter the PIN and a tokencode will then be sent via text message (SMS) that can be entered to allow access.
A user's On-Demand Authentication (ODA) PIN can be changed at any time by logging in to the RSA Self-Service Console for RSA Link.
After logging in, the PIN can be changed by clicking on the change PIN link as shown in the screenshot below.
User-added image
NotesIf you cannot remember your On-Demand Authentication (ODA) PIN, please contact RSA Customer Support and they will be able to reset your PIN.