on Aug 3, 2017Article Content
| Article Number | 000035433 |
| Applies To | RSA Product Set: RSA Link (community.rsa.com) Platform: RSA Self-Service Console (community.rsa.com/selfservice) |
| Issue | After logging in to RSA Link I am being asked to verify my credentials by entering a PIN. |
| Resolution | When registering for an RSA Link account, users are required to set up risk-based authentication in the form of security questions and/or On-Demand Authentication (ODA). When selecting the latter, the user must create a PIN and provide their mobile phone number. When prompted in the future to authenticate using this method, the user will enter the PIN and a tokencode will then be sent via text message (SMS) that can be entered to allow access. A user's On-Demand Authentication (ODA) PIN can be changed at any time by logging in to the RSA Self-Service Console for RSA Link. After logging in, the PIN can be changed by clicking on the change PIN link as shown in the screenshot below.  |
| Notes | If you cannot remember your On-Demand Authentication (ODA) PIN, please contact RSA Customer Support and they will be able to reset your PIN. |