000035434 - Why is my RSA SecurID token PIN is not being accepted when logging in to RSA Link?

Document created by RSA Customer Support Employee on Aug 3, 2017Last modified by RSA Customer Support on Dec 14, 2019
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Article Number000035434
Applies ToThis article applies to RSA Link and myRSA users that possess an RSA SecurID hardware or software token authenticator.
IssueAfter logging in to RSA Link I am being asked to verify my credentials by entering a PIN. However, it is not accepting the PIN for my RSA hardware or software token.

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CauseYour On-Demand Authentication (ODA) PIN is different from the PIN on your RSA SecurID hardware or software token, and would have been set up at the time that you registered for your RSA Link account. For more information, refer to the following article: Why am I being asked to provide an On-Demand Authentication (ODA) PIN when logging in to RSA Link?
ResolutionWhen prompted for your On-Demand Authentication PIN, enter the PIN that you created when first registering for your RSA Link account.  You will then receive a text message (SMS) with a tokencode that you will be prompted to enter, at which point you will be successfully authenticated.
NotesYou can reset your On-Demand Authentication (ODA) PIN by following the instructions in the following article:  How do I reset the On-Demand Authentication (ODA) PIN for my RSA Link account?

If you do not remember your PIN then contact RSA Customer Support for assistance in order for them to reset it for you.

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