|Applies To||RSA Product Set: RSA Link (community.rsa.com)|
Platform: Mozilla FIrefox
|Issue||Occasionally when a user is experiencing a browser issue relating to the RSA Link website, the RSA Customer Support and/or RSA Link teams will ask that user to collect a network trace in the form of a .HAR file so that it can be analyzed.|
|Tasks||This article walks through the process of performing and saving a network trace using the built-in Developer Tools in the Mozilla Firefox web browser.|
(Using the Firebug add-on will not be covered within the scope of this article, but the instructions will be similar.)
|Resolution||The steps below explain how to capture a network trace from within the Mozilla Firefox web browser.|
- Open the Mozilla Firefox web browser and navigate to the specific page that is experiencing the issue.
- Open the Developer Tools by clicking the Options button in the top-right corner and clicking on the Developer button.
(The Developer Tools can also be opened by pressing Ctrl+Shift+I in Windows or Option+Command+I in macOS / Mac OS X.)
- Click on the Network tab within the Developer Tools pane and then click on the Trash Can icon to clear any existing data that has been captured.
- Reload the page by pressing F5 or Ctrl+R (or Command+R on macOS / Mac OS X), or by clicking on the Refresh icon in the browser toolbar.
- Perform any other activity relating to the issue, such as clicking on certain links or buttons, so that the activity can be captured in the trace.
- Within the Developer Tool pane, right-click anywhere within the data columns as shown below and then click on the Copy All As HAR option.
- Open a simple text editor (such as Notepad or Notepad++ in Windows or TextWrangler in macOS / Mac OS X) and paste the copied data into the application.
- Save the text file with the .har extension.
After saving the file, provide it to RSA Customer Support via the support case for it to be analyzed.