000035393 - RSA Identity Governance and Lifecycle user account table control type in the request form does not list all accounts when multiple users are selected

Document created by RSA Customer Support Employee on Aug 4, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035393
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.0
IssueThe User Account Table Control Type in a Request Form displays only one user account from the many selected users in the form.
Even if two or more users are selected in the form's user selection page, the user account table control type displays only one user account.
  1. The request form is shown here. You can see the changes apply to multiply users.
User-added image

  1. The screen shot below shows the configuration details for acc_select field.
User-added image

  1. Run the form and select two users.  Here Brian Cleary and Pam Cyr are selected. Note only one account displays for Brian Cleary.
User-added image

User-added image

  1. No account is displaying for Pam Cyr:
User-added image

The expected behavior is that accounts for all the selected users will be displayed.
CauseThis is a bug where the form control only supports one user.
ResolutionThis is fixed in 7.0.0 P02 and 7.0.1. Deploy the patch or upgrade to 7.0.1 to have this issue fixed.