000035381 - Adaptive Authentication (On-Premise) web service call results in "Illegal request configuration. Check SOAP XML."

Document created by RSA Customer Support Employee on Aug 5, 2017
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Article Number000035381
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: SOAP XML
RSA Version/Condition: 7.2
IssueThe error message "Illegal request configuration. Check SOAP XML" is being seen sporadically in the user's production environment.
A check of the SOAP calls reveal the following error:
<ns1:reasonDescription>Illegal request configuration. Check SOAP XML.</ns1:reasonDescription>
TasksCheck the aa_server.log for the same time stamp as seen in the aa_server.soapcalls.log and look for the following errors:
<com.rsa.infra.core.exceptions.CSQLRuntimeException: org.apache.commons.dbcp.SQLNestedException: Cannot get a connection, pool exhausted>

ResolutionThis indicates that the user is running out of connections and therefore the Tomcat server settings must be adjusted to ensure that the server does not run out of connections to the database.