Article Content
Article Number | 000035381 |
Applies To | RSA Product Set: Adaptive Authentication (OnPrem) RSA Product/Service Type: SOAP XML RSA Version/Condition: 7.2 |
Issue | The error message "Illegal request configuration. Check SOAP XML" is being seen sporadically in the user's production environment. A check of the SOAP calls reveal the following error: <ns1:statusHeader> |
Tasks | Check the aa_server.log for the same time stamp as seen in the aa_server.soapcalls.log and look for the following errors:<com.rsa.infra.core.exceptions.CSQLRuntimeException: org.apache.commons.dbcp.SQLNestedException: Cannot get a connection, pool exhausted> |
Resolution | This indicates that the user is running out of connections and therefore the Tomcat server settings must be adjusted to ensure that the server does not run out of connections to the database. |