000035349 - Not able to add South Sudan to a list in RSA Adaptive Authentication (on Premise) 7.x

Document created by RSA Customer Support Employee on Aug 9, 2017
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Article Number000035349
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
IssueCustomer reported they get an error when attempting to add South Sudan to a list.
Error message when attempting to add South Sudan to a list

ResolutionThis is a bug and the workaround to resolve the issue requires updating a xml file in rsa-fact-metadata-xxx.jar

Steps to follow:

1) Go to backoffice\WEB-INF\lib directory.
2) Open rsa-fact-metadata-xxx.jar using Wiinrar or other application which allows editing compressed files.
3) Edit country_fact_type_values.properties file.
4) Add below entry after SR=Suriname.SS=South Sudan.
5) Save the file and the changes to rsa-fact-metadata-xxx.jar.
6) Restart backoffice application server.