Reset Forgotten Password in the Cloud Administration Console

Document created by RSA Information Design and Development on Aug 18, 2017Last modified by Joyce Cohen on Jun 25, 2018
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This procedure describes how to reset your password for the Cloud Administration Console. RSA sent you the
console URL in an email when your company’s Cloud Authentication Service account was first provisioned. If you
cannot locate this email or the URL, contact RSA Customer Support. 




  1. On the Cloud Administration Console sign-in screen, click Forgot Password.
  2. When prompted, enter your User ID, which is the same as your email address. Wait for the email containing a link to reset the password.
    Note: If you do not receive an email, contact RSA Customer Support.
  3. Open the email. Verify that the User ID in the email is correct and click Reset Password.
  4. When prompted, type the new password and confirm. The password must contain one uppercase letter, one lowercase letter, one number, and one special character. It must be different from the previous three passwords.
  5. Click Reset Password.






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