000035488 - Error message "Sorry, your request cannot be processed at this time" when logging in to RSA Link

Document created by RSA Customer Support Employee on Aug 19, 2017
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Article Number000035488
Applies ToRSA Product Set: RSA Link (community.rsa.com), RSA Download Central (download.rsasecurity.com)
Platform: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox
IssueWhen attempting to log in to RSA Link or RSA Download Central, an error message stating "Sorry, your request cannot be processed at this time" is displayed as shown below.
User-added image
CauseThis error is due to an environmental issue on the user's side that is preventing the authentication request from being processed.  For example, the user's environment or browser may not allow JavaScript and/or is blocking the authentication requests, or another setting may be preventing the authentication pass-through such as a proxy within the environment.
ResolutionAs the cause of this issue is similar to that from the "Agent Integration Error" message, follow the instructions in the article entitled Error message "Agent Integration Error" when logging in to RSA Link to troubleshoot and resolve the issue.

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