000035458 - Error launching the Aveksa Kiosk Password-Reset-form aka Desktop Based Password Reset in RSA Identity Governance and Lifecycle using Internet Explorer web browser

Document created by RSA Customer Support Employee on Aug 26, 2017Last modified by RSA Customer Support Employee on Aug 26, 2017
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Article Number000035458
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.x
IssueIn Internet Explorer, when clicking on the "Reset My Password" link (enabled through the Aveksa Password Kiosk), the screen that comes up to reset the password is a normal browser window pointing to a different DLL rather than the expected Aveksa Password Reset form. Example:

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CauseThis is a configuration issue .The  ResetPasswordLink Value in Register.reg file should be  "-k https://name of host/aveksa/ ". However  the "-k" is missing from the ResetPasswordLink form. See the example in the screenshot below :
The –k  needs be added before the hyperlink to use kiosk mode. 
[Note : The Default Browser value  is Iexplor for "Internet Explorer." The –k can be added before the hyperlink to use kiosk mode . You can Change value for Browser from Iexplore to your preferred browser in the Browser field of Register.reg file, if needed]
The location in the registry is HKLM\Software\RSA\IMG\Kios and should include the settings for Browser, BrowserDirectory, ResetPasswordLink.

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Resolution
Edit the contents of the Register.reg file .  Modify  ResetPasswordLink by adding -k flag to use kiosk mode. 
1] Click on Start button of your windows host/Desktop -- Click Run 
2] Type 'regedit'  it will launch Registry Editor Window.
3] Click on Path HKLM --Software--RSA--IMG--Kios  (HKLM\Software\RSA\IMG\Kios) 
4] Select ResetPasswordLink click Edit-Modify from main Menu to Edit String 
5] Modify ResetPasswordLink data by  adding -k in front of https shown in image below :
–k need  to add before the hyperlink to use kiosk mode as:  -k https://gnl.rsa.local/aveksa/unlock?ReqTy]
6) Save Registry entries
7) Try/Test  password kiosk
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NotesThe Aveksa Kiosk is a solution that allows enterprises to deploy a login solution that allows reset of passwords for an authorization source for Aveksa Compliance Manager. The Kiosk provides a way to integrate the “External Password Reset” form to a Windows Desktop Login module. 
 

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