|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 18.104.22.168
|Issue||The advanced workflow service is unavailable message when clicking the Advanced Workflow tab in any application after 22.214.171.124 upgrade.|
|Cause||The defaults for the Advanced Workflow screen are a mismatch for https and http during 6.2.04 upgrade. An upgrade taking defaults will cause this issue.|
Screen 1: HTTP default
Screen 2: HTTPS default
|Resolution||One protocol must be used.|
Re-run the installer on all web servers and be sure the protocols match on screen 1 and screen 2.
For HTTP: Choose Use HTTP only on screen 2
for HTTPS: type in URL using HTTPS on screen 1
NOTE: If using HTTPS, you must have a separate certificate for the workflow.
Jira ARCHER-41270 has been entered for this issue