000035510 - RSA Archer Advanced workflow not working after 6.2.04 upgrade - The advanced workflow is unavailable

Document created by RSA Customer Support Employee on Sep 4, 2017
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Article Number000035510
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition:
IssueThe advanced workflow service is unavailable message when clicking the Advanced Workflow tab in any application after upgrade.
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CauseThe defaults for the Advanced Workflow screen are a mismatch for https and http during 6.2.04 upgrade. An upgrade taking defaults will cause this issue.
Screen 1: HTTP default
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Screen 2: HTTPS default
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ResolutionOne protocol must be used.
Re-run the installer on all web servers and be sure the protocols match on screen 1 and screen 2. 
For HTTP: Choose Use HTTP only on screen 2
for HTTPS: type in URL using HTTPS on screen 1
NOTE: If using HTTPS, you must have a separate certificate for the workflow.
See https://community.rsa.com/docs/DOC-79567
Jira ARCHER-41270 has been entered for this issue