000035441 - Windows Authentication Agent 7.3.x Installation fails with error: "Error 25001.Custom Action Name: Deferred_ServerCer Error Description: Unable to copy the server.cer file."

Document created by RSA Customer Support Employee on Sep 4, 2017
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Article Number000035441
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: SecurID Windows Authentication Agent
RSA Version/Condition: 7.x
Platform: Microsoft Windows
 
Issue
  • While installing RSA Windows Agent 7.x, after enabling Auto registration and a few steps after importing the server.cer, the user gets the error below:
Error 25001.Custom Action Name: Deferred_ServerCer
  Error Description: Unable to copy the server.cer file.

 
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Cause
  • The imported Server Certificate for auto registration, must have the name server.cer. Sometimes if customer downloads the same certificate multiple times in the same locations
  • Example: C:\Users\Administrator\Downloads) the name changes to server(1).cer, server(2).cer, etc.
User-added image

 
ResolutionUser must rename the Server Certificate file to server.cer.
Only this file name will be accepted for the installation to complete successfully.

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