000035484 - RSA Authentication Agent for Windows shows no Login Tiles on the Login screen

Document created by RSA Customer Support Employee on Sep 4, 2017
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Article Number000035484
Applies ToRSA Authentication Agent: Authentication Agent for Windows
Microsoft Windows Server: 2008, 2008 R2, 2012, 2012R2
Microsoft Windows Client: 7.x, 8
IssueNo login tiles when logging into a windows machine after upgrading the RSA Authentication Agent.
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Resolution1-Enter in Safe mode with network.
2-Copy RSA Authentication Agent Administrative template "AKA Policy Template" from agent source file to C:\Windows\PolicyDefinitions
Note: Make sure to copy ADMX file to C:\Windows\PolicyDefinitions and ADML files under C:\Windows\PolicyDefinitions\en-US
3-Open MMC console then Add Group Policy Management snap-in "Ctrl+M".
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4-Expand Computer configuration > Administrative Templates > RSA Desktop > Credential Provider Filters Settings.
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Enable Exclude All third part Credential Provider.
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Disable: Exclude Microsoft Credential Provider.
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5-Restart Windows Machine and enter in normal mode.
6-Uninstall RSA Authentication Agent.
7-Reinstall Windows Agent.