Article Number | 000035484 |
Applies To | RSA Authentication Agent: Authentication Agent for Windows Microsoft Windows Server: 2008, 2008 R2, 2012, 2012R2 Microsoft Windows Client: 7.x, 8 |
Issue | No login tiles when logging into a windows machine after upgrading the RSA Authentication Agent.
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Resolution | 1-Enter in Safe mode with network. 2-Copy RSA Authentication Agent Administrative template "AKA Policy Template" from agent source file to C:\Windows\PolicyDefinitions Note: Make sure to copy ADMX file to C:\Windows\PolicyDefinitions and ADML files under C:\Windows\PolicyDefinitions\en-US 3-Open MMC console then Add Group Policy Management snap-in "Ctrl+M".
 4-Expand Computer configuration > Administrative Templates > RSA Desktop > Credential Provider Filters Settings.
 Enable Exclude All third part Credential Provider.
 Disable: Exclude Microsoft Credential Provider.
 5-Restart Windows Machine and enter in normal mode. 6-Uninstall RSA Authentication Agent. 7-Reinstall Windows Agent. |