ODBC Collection: Troubleshoot

Document created by RSA Information Design and Development on Sep 11, 2017Last modified by RSA Information Design and Development on Oct 12, 2017
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You can troubleshoot problems and monitor ODBC collection by reviewing the ODBC collector log informational, warning, and error messages to during execution of collection.

Each ODBC log messages includes the:

  • Timestamp
  • Category: debug, info, warning, or failure
  • collection method = OdbcCollection
  • ODBC event source type (GOTS-name) = Generic ODBC Type Specification name that you configured for the event source.
  • collection function completed or attempted (for example, [processing])
  • ODBC event source name (DSN-name) = Data Source Name that you configured for the event source.
  • description (for example, how many events  the Log Collector collected)
  • tracking ID  = the Log Collector position in the target database table.

The following example illustrates the message you would receive upon successful collection of an ODBC event:

2014-July-25 17:21:25 info (OdbcCollection) : [event-source] [processing] [event-source] Published 100 ODBC events: last tracking id: 2014-July-25 13:22:00.280

The following example illustrates a message you may receive upon unsuccessful collection of an ODBC event:

                 
Log Message

timestamp failure (OdbcCollection: [event-source] [processing][event-source-type] Failed during doWork: Unable to prepare statement: state: S0002; error-code:208; description: [RSA] [ODBC-driver][event-source-type]Invalid object name 'object-name'.

Possible CauseODBC collection failed while accessing the ODBC Driver or the target database.
SolutionsValidate the DSN value pairs for the events source.
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